Our Taste Guarantee

If you don't love the taste of our coffee, we'll offer you a replacement of your choice or your money back*

Subscription

1 Star Great Taste

15% to Crisis Charity

Crisis Coffee Blend Subscription

From: £19.00

15% of every sale goes directly to Crisis Charity. This is an exclusive Ethiopian and Brazilian blend made in partnership with Crisis Charity - 15% of every bag sale goes directly to helping people out of homelessness. The coffee is bursting with rich flavours of stone fruits and nutty hazelnut notes with just a hint of clove spice.

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20% off your first 3 subscription orders plus surprise free gifts*.Use code 'DISCOVER' at checkout.

Strength:

1
2
3
4
5

• Stone Fruits

• Hazelnuts

• Clove

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Quantity

Small Batch coffee, freshly roasted to order
Farmers paid 50-180% above fairtrade
Free delivery on all subscriptions
Recyclable packaging

15% of every sale goes directly to Crisis Charity.

Tastes like: Stone Fruits, Hazelnuts, Clove

Origin: Brazil and Ethiopia

We have been partnered with Crisis since 2018 when we released a coffee that can help make a real difference to solving homelessness in the UK. You can directly support Crisis's pledge to end homelessness in the UK by simply buying a bag, with 15% of every sale going directly to Crisis charity.

The coffee is bursting with rich flavours of stone fruits and nutty hazelnut notes with just a hint of clove spice.

'Crisis Coffee was born off the back of our trainees - off the back of thinking how amazing it would be if the coffee they were making and serving in our Cafes from Crisis was part of their journey as well. Crisis Coffee means that our trainees have ownership over the product that is the vehicle for helping them to change their lives. It also broadens the way that customers can support us - you can buy this coffee in every one of our cafes, or a bag to take home, knowing that each purchase brings Crisis closer to ending homelessness in the UK.' Charlie Atkinson (Cafe Manager, Cafes from Crisis)

Why subscribe? Never run out of coffee with our subscriptions with delivery every 2,4 or 6 weeks. Plus ongoing free shipping and surprise free gifts in orders.

Why should I subscribe to Volcano ?

No-stress subscriptionAn ethical, delicious, easy way to stay caffeinated (although we do brill decaf, too).
- Fast and free shipping
- Skip or update anytime
- Cancel anytime
How long does the coffee last?

Typically, the coffee you’ll receive will have been roasted within a week. We recommend the coffee be consumed within 5 weeks (although it can still taste great after this).
What grind should I choose?

Typically, fine grind is for espresso machines however, for low pressure machines like SMEG, Dualit and the smaller Sage machines we recommend medium grind. All other brewing equipment like Cafetiere, Moka Pot, Aeropress, V60 are best with medium grind. Please get in touch if you are having issues with the grind.
What if I am not happy?

We always love to hear from you and consider feedback a gift whether it's good or bad. If you are missing an item or have received an incorrect or damaged item, please contact us by emailing our team at orders@volcanocoffeeworks.com. We aim to respond to all emails within 24hr Mon-Fri. We offer a Taste Guarantee on all first orders. If you don't like your choice just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*. Any coffee product from our beans and ground range cannot be returned or refunded unless it is incorrect or damaged. This is due to the perishable nature of the products.
When will I get my order?

Our orders are sent via Royal Mail 48hrs, PackFleet or DPD. You have an option to select this at the checkout. Orders are despatched the next working day. Any subscription order is dispatched by Royal Mail 48hr.

All our coffee is freshly roasted to order. Any orders placed before midnight (Monday to Thursday) are despatched on the next working day. Shipping charges are calculated based on the items in your cart and the delivery address. Your coffee is delivered via Royal Mail, PackFleet or DPD.

Delivery Charges

Royal Mail 2-4 Working Days Tracked - £3.05
DHL 2 Working Days Tracked - £4.75
PackFleet (London Only) 1-2 days - £4.20

Free Delivery

Free UK mainland delivery on orders over £30 and all subscriptions

Letterbox friendly packaging

If you only purchase 4 boxes of pods, they will be delivered in letter box friendly packaging
If you only purchase 1x 200g of coffee, it will be delivered in a letter box friendly sleeve

All other coffee orders are not letterbox friendly but you will be able to let your courier know a safe place once you have received the tracking details.

Zero-emissions delivery

If selected at checkout all our London orders are delivered by Packfleet. They're a zero-emission courier that uses all electric vans and plants a tree for every parcel — plus they have great tracking and control options for your deliveries. When they collect your order from us, you'll receive a text or email telling you when they're going to deliver and letting you change the delivery and add instructions. The next morning, you'll receive an exact 1 hour time window for when they'll arrive and can track the delivery to your house. You can also track your order by going to app.packfleet.com/track at any time.

International Delivery

Customs have strict importing regulations which are outside our control and have caused problems when trying to ship our coffee to customers in countries including Qatar, Mexico, some countries in Africa and the Middle East. For the full list of countries we cannot currently ship to, please contact us.

If you are sending coffee to any European or rest of the world country, you will be charged between £10.00 and £20.00 for delivery at checkout - depending on location.