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Join the team: Fulfilment Associate

Role overview 

We are looking for an enthusiastic person to join our team in West Norwood, London. The successful role-filler will be driven to succeed and have a deep-rooted belief in our brand and our product.  

The Fulfilment Associate role is key in our Production Team, delivering on the day-to-day fulfilment and dispatch of all orders. They are responsible for: 

  • Accurately and efficiently packing roasted and ground coffee to our strict quality standards  
  • Accurately and efficiently preparing and boxing client orders ready for dispatch in line with our quality standards and labelling specification 
  • Ensure all orders are fulfilled accurately and ready for dispatch on-time 
  • Take initiative to complete tasks in the most efficient way possible, utilising all packing equipment provided 
  • Utilise our inventory management system, Unleashed, to manage packed stock and complete sales orders 
  • Create 3rd Party delivery dockets and have client packages ready for collection on time  
  • Maintain the packing and dispatch area in line with our cleanliness standards and those of food safety certifications 
  • Assist with the management of incoming and outgoing goods, which includes adhering to storage workflow processes 
  • Hours - Full time (Monday – Friday, 8am-5pm). Immediately available, notice periods of less than 6 weeks considered.  

Essential requirements 

This role forms part of the Production Team and must possess a flexible attitude towards work. 
Specific skills, education and experience desired for the role include: 

  • Computer literate 
  • Strong communication skills 
  • Common sense, critical thinking and a sharp eye for attention to detail
  • Ability to safely handle heavy loads 
  • Ability to work in the UK 


  • Full clean driver’s license  
  • Experience using forklift preferred, ideally holds forklift licence 

Remuneration and Benefits 

  • Competitive salary based on experience and quarterly performance bonus
  • 22 days annual leave, 2 mental health days per year, plus bank holidays
  • £50/quarter well-being budget 
  • Cycle to work scheme 
  • Fully stocked kitchen for breakfast and lunch – plus daily lunches cooked by our Founder (and ex-chef), Kurt Stewart 
  • Learning and development opportunities
  • As much coffee as you can drink


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